Terms and conditions


    Information on cookies.


PhonepayPlus will take all reasonable steps to keep data collected on this site private and confidential at all times in line with the requirements of the Data Protection Act (1998).

This data includes details received in requests for publications, complainant details in the online complaints form and details kept on PhonepayPlus' mailing lists. Users of the site should also note that data relating to site usage is kept for analysis purposes in order to help further improve and develop the site. The information provided is held in accordance with the Data Protection Act (1998).

If you have any comments, suggestions or other feedback in relation to the site and its contents, please e-mail webmaster@phonebrain.org.uk

What are cookies?

Cookies contain small textual information that are placed on your computer or other device for a variety of purposes; these range from enabling users to access particular parts of a website and enhancing users’ experience to obtaining information on site usage by users. Cookies cannot be used to identify you personally.


The law generally requires that we provide you with information on the cookies we use and obtain your consent to place those cookies on your device. By using this website, and having read this information page, you are giving us your consent to cookies being placed on your device. There are two types of cookies which are placed on your device when you first visit our site - the site operation cookie (which e.g. enables smooth use of our complaint and number checker service) and Google Analytics cookies. Other cookies may need to be placed on your device when you choose to use certain parts of our website, such as logging in to our registration database and connecting to social media via our website. Further details of cookies we use are provided below.

Should you wish to delete or control cookies, further information is provided below in the section on 'How to control and delete cookies'. However, please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our website.




More information

Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Follow this link for an overview of privacy at Google

Session Cookie


This is a standard cookie that is delivered to users by the webserver and helps the web application maintain state information between post backs.

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Load Balancer


This cookie is used by Rackspace US, Inc.'s load balancer to link your session with a specific web server for the duration of the session.


Authentication Cookie


This cookie is also used to record the user's authenticated session details such as their username and their role. It is used to allow user to login and download resources.


How to control and delete cookies

We will not use cookies to collect personally-identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies. Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

  • Contacts

    Contact us

    Details on how to contact us at PhoneBrain.