Mobile

Paid more than you expected? Didn’t get what you asked for? Stuck in a subscription you don’t want?

There’s loads of stuff you can do with a mobile. To make sure you spend what you want and get what you want, use your phonebrain…

Will it cost you money?

If you are calling a number starting ‘09’ or texting a key word to a mobile shortcode to cast your vote on a TV show, enter a competition or order products like ringtones, wallpapers and goal alerts, this will cost you money! These types of premium rate service cost between 10p and £1.50 per minute/call/text (plus any network charges). If the product you are buying costs more than £1.50, you will be charged through a number of text messages (e.g. a ringtone costing £3 will be charged to you through 2 messages costing £1.50 each). It shouldn’t be a bad experience because the vast majority of these services are run responsibly.

Always

• Keep your eyes open.
• Check out the price.
• Have you got enough credit? (If you don’t, it will come out of your next top-up.)
• Is your phone compatible? (Will the product you want to buy work on your phone?)
• Know what you’re getting. (Is it a subscription service?)
• Know what it costs.

Not 100% sure?

If there is no price or if you’re not sure, avoid it! Phone companies know what numbers you’ve dialled and what texts you’ve sent. If you agree to get the service, you will be responsible for paying the bill!

Words you don’t understand?

Follow this link to our jargon buster dictionary…

Need help?

Follow this link to find the answer to your question…

Use your phonebrain to stay in control!