Are you smarter than your smartphone? How much do you know about apps, games and other content charged to your phone?
correct
correct
Uh Oh
Uh Oh
  • Well done! On the whole, you are one savvy customer.

    Stay ahead of the phone charges game and remember all of our top tips.

  • Not bad… but to get a High Score and not a high phone bill, take a look at our tips.

  • Uh-oh! Don't worry it's not 'game over'

    Build up your skills by checking out our tips on charges made to your phone.

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For more tips for using services on your phone check out PhoneBrain.org.uk

Here's where to find out more about the questions you got wrong.

Boy thinking about devices
Girl thinking about devices
Boy looking at screen
Girl looking at screen
Boy making a call
Girl making a call
Boy looking at phone
Girl looking at phone
Boy reading text
Girl reading text
Boy watching films
Girl watching films
Devices
Devices
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  1. Which of the following do you often use?

    (Select all that apply)
    • eBook Reader
    • Games Console
    • Landline Telephone
    • Normal Mobile
    • PC / Laptop
    • Smartphone
    • Tablet
  2. Have you ever?

    (Select all that apply)
    • entered a TV competition via call or text?
    • called directory enquiries?
    • voted for a contestant on a TV competition?
    • made a text donation to charity?
    • paid for and downloaded an app?
    • paid for credits or virtual currencies?
    • Huh? / Nope, none of these!

    What do all of them have in common?

    • They are all paid for using an app store
    • They are all paid for using a phone bill/phone credit
    • They are all paid for using a credit card
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    incorrect
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    The correct answer was:

    They are all paid for using a phone bill/phone credit

    • Your phone bill or credit is not just used to pay for phone calls to friends. It's also used to pay for digital products or services.
    • Remember your phone is a bit like a credit card. It can be used to pay for things.
    • Protect your phone number. It can unlock access to your cash.
  3. Look at the advert in the picture. How much will you be charged by replying to the number?

    • 50p
    • 80p
    • £1.50
    • I need to go and check!
    correct
    incorrect
    correct
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    The correct answer was:

    I need to go and check

    • The cost of entering the competiton is 50p but your mobile network may charge extra.
    • Always know what your phone company charges for different phone numbers.
    • Also check: by entering, will you be charged as a one-off or on an ongoing basis?
  4. What numbers are used to pay for digital products and services?

    • 09
    • 020
    • 0871
    • 01
    • 0800
    • 03
    • 118
    • 8***
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    incorrect
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    The correct answer was:

    09, 0871, 118, 8**

    • 118, 0871, 0872, 0873, 09 are all phone numbers which are used to pay for digital products or services.
    • Texting 5 digit numbers beginning with 6, 7 or 8 are also ways to pay.
    • You should always be aware of the cost before using them and know what you are getting in return.
  5. Take a look at the picture. You get a text or see a message like this on your phone, do you:

    • Click on it - what harm could it do?
    • Delete the notification?
    • Find out where this notification came from?
    correct
    incorrect
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    The correct answer was:

    Find out where this notification came from?

    Things are often promoted by text/messages on your phone. Sometimes relpying can cost money.

    Don't Recognise who it's from? It may be:

    • you entered your number in online somewhere
    • you agreed that a company could contact you
    • or it could be related to an app you’ve downloaded recently.
  6. True or false?

    Downloading some apps can lead to charges on your phone credit or phone bill
    correct
    incorrect
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    The correct answer was:

    TRUE

    • Some apps can send text messages from your smart phone, mostly with your permission, but in some cases without you agreeing!
    • They can also send you advertising notices and place other software on your phone.
    • Always download apps from official app stores.
    • Check the “permissions” (this is what the app can control on your device).
    • After downloading an app, be on your guard for anything you see on your phone you didn’t expect.
  7. Take a look at the picture. You come across something claiming that you can watch a film for free.

    Before you can watch the film, it's asking you to complete a quiz and enter your details including your mobile number.

    • Doing the quiz just makes it more fun
    • They want to get me to sign up to other things
    • Entering my number means the film will be sent to my phone
    correct
    incorrect
    correct
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    The correct answer was:

    They want to get me to sign up for other things.

    • You’ll often see adverts, social media “likes”, pop-up windows and search engine results which want you to enter your details.
    • Sometimes, by entering your phone number you can by drawn into entering something you don’t expect, such as paying for text services.
    • True or false?

      You should always be made aware of the cost of premium rate numbers before you use them
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      TRUE:

      The price that the call costs from a BT Landline should always be made clear to you when you use 09, 118, 0871, 0872, 0873 and premium texts beginning with 5, 6, 7, 8

    • True or false?

      You can only be charged once for text services (Text “VOTE” to 8xxxx”)
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      incorrect
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      FALSE:

      Paying for something via text may have a one-off charge or regular charges.

      Always check the Terms and Conditions to make sure.

    • True or false?

      Messages and texts you don’t expect on your phone, can sometimes lead to phone charges
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      incorrect
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      TRUE:

      If you receive texts from someone you do not know, or other messages on your phone that look strange, don’t reply to them unless you are confident you know what you’re signing up to

    • True or false?

      Entering your number in online can lead to phone charges you’re not aware of
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      incorrect
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      TRUE:

      you may not always realise what you are agreeing to or signing up for when you’re online, so never give out your number unless you’re sure how it will be used

    • True or false?

      Downloading an app for free always means the app has no charges
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      FALSE:

      There are many ways apps that are free to download then charge you for using them, for buying something within the app or by upgrading the app

      Free apps can also promote other services to you which may cost you money